Email in Blackboard (Fall 2015)
What to Expect About Email Sent Through Blackboard (Fall 2015)
- Email messages sent from inside a course or organization site show the return address of the sender, and clicking to "reply" from another email program sets that message to be delivered to the original sender. (If your email program also displays an address that says "do-not-reply," simply ignore it.)
- The mail programs on certain mobile devices may not pick up the true reply address, preparing to send a reply to the dummy address "do-not-reply." You can copy-and-paste the true address from the header on the message into your reply.
- Announcement-emails, sent by an instructor/leader, show a dummy address (firstname.lastname@example.org) as the sender. Clicking to "reply" from another email program sets that message to be delivered to the original instructor/leader. (In other words, replies work as they should.)
- Notification emails, sent by the Blackboard system as alerts about new course items, grades, discussion forum posts, etc., show a dummy address (email@example.com) as the sender. Clicking to "reply" to such notifications will be unsuccessful.
Why do we have to see this dummy address at all?
It has to do with the way other programs handle bulk email, especially to detect "spam." Here is a technical explanation, provided by the Blackboard support staff at the University of Tennessee - Chattanooga: "This 'dummy' email address is used to allow the system to comply with the Domain-based Message Authentication, Reporting & Conformance (DMARC) policy. This means that the use of the do-not-reply portion of the email addresses allows the Blackboard system to tell receiving email systems that the email is not spam or junk email so that it is not automatically filtered. If you do wish to reply to the email you receive, the email will address properly back to the original sender" [except for "notifications"].